Last updated: September 14, 2026
We accept returns of defective and non-defective merchandise, and we also accept exchange requests. This policy is limited to new merchandise.
Eligibility and 30-day request window
A request must be submitted within 30 days after delivery. A non-defective return, including a change of mind, personal preference, or an incorrect selection, must remain new, unused, and in its original condition with the original packaging, tags, and included accessories. Damaged, faulty, mis-shipped, incomplete, or materially misdescribed goods may also be reported for review.
How to request a return or exchange
Email edingercrozat804@gmail.com with the order number, email used at checkout, and a clear explanation. For damage, a defect, a wrong item, or missing components, include photos or video showing the product and its packaging. Wait for authorization before mailing anything. After approval, we confirm the correct return address and instructions.
Mail return, label, and exchange
Returns are made by mail. A free prepaid return label is included in the package; use it only after the request is approved. If the label is missing or lost, contact us for help. We do not charge a restocking fee. Exchanges depend on review and available inventory.
Refund timing
After approval, we process and initiate the refund to the original payment method within 10 days. A bank, card issuer, or payment provider may need additional time to post the credit. Nothing in this policy limits consumer rights that cannot lawfully be excluded.